What our Customers say...

Water Damage Testimonials

I want to thank the crew at SERVPRO of Burlington for their prompt response to the sewer backup in my basement. Their cleaning crew did a great job. All of them were very pleasant. If I ever need that type of service again I'll call although I hope I won't need to. I would also recommend your service to others.

Our experience working with SERVPRO, I have to say was extremely pleasant under the circumstances. Every employee was professional, very helpful and a pleasure to work with. We were kept updated daily in the progress, they worked with our insurance company and went above and beyond to assist and answer all our questions. A huge shout out goes to Todd Earnest. We will definitely recommend SERVPRO to anyone who needs them.

SERVPRO's workmanship and customer service is over-the-top. Recently, I had a drain in my basement clog which led to water in the basement. The carpet was soaked and the sheet rock was starting to soak up some moisture. I called Todd Earnest at 8:30 PM when I noticed this and he was at my home by 10:00 that evening to assess the situation. The first thing the following morning, I had SERVPRO employees arrive with large fans to dry out the basement. They moved furniture, pulled back the carpet to check padding underneath and also facilitate drying, and assess the wetness of the drywall. All was salvaged! My niece is living with me for the summer and living in our basement. She was pleased to have her living space back after a couple of days thanks to SERVPRO! 

That morning we got out of bed at 5 am and quickly discovered as we entered the kitchen that we were walking in water. The waterline to the ice maker in the refrigerator was leaking and had been through the night. (We needed to leave by 6 am to travel some 500 miles to attend our grandson's graduation.) 

We called Todd at SERVPRO and he came immediately. He assessed the two floors (because it had leaked down into the basement also) and explained what would be needed to fix the damage. He assured us it would all be handled and for us to go ahead and leave on our trip.  While we were away he continued to personally call us and keep us updated on the progress. That meant a lot to us for sure. By the time we arrived back home, everything was back to normal -- just like it never happened. Good motto!

SERVPRO did an outstanding job cleaning up after our water damage. They arrived quickly and thoroughly assessed the damage. They set up, cleaned up, and had us back in original living arrangement quickly. Communication was excellent. We were extremely satisfied with the quality of work completed and would highly recommend SERVPRO of Burlington to anyone. 

My wife and I live in Tennessee, but own a home in our hometown of Wapello.  The home recently had a water leak in the basement, allowing a few inches of water to stand throughout the basement.  Living over 500 miles away, we needed quick local help, so we called SERVPRO.  Todd Earnest and his team immediately brought in dehumidifiers and removed the water before any mold problems took place.  They completely saved the sheetrock in the basement.  Todd also volunteered to identify and manage the local plumber who actually repaired the water leak.  Considering our distance from Wapello, Todd's excellent communication was the best part of working with him.  Todd kept us constantly updated.  Thank you for making a stressful situation far easier on us!

First of all, this is not the first time I've used SERVPRO and did not have to think twice to use them again. We had a large water break that flooded three apartments. We had to move the tenets to a hotel until the apartments were renovated. SERVPRO understood how important it was to get them back into their apartment as soon as possible. SERVPRO assessed the problem, came up with a game plan and then went to work, organized the contractors, subs, and completed the entire project in a professional and timely manner. SERVPRO worked with the insurance company to make sure everything was covered the only thing I had to do was contact my insurance company and tell them that SERVPRO was taking care of the problem. They say in their commercials that its "like it never happened." Well that's how it was, it's like it never happened.

I would like to take this opportunity to thank you and your SERVPRO crew for all your hard work you did on our home. After a roofing incident happened leaving the inside of our home totally destroyed you came in and took over. We were out of our home many months during construction but also realized you had other emergencies where at times you were needed elsewhere.We are very satisfied with the quality of workmanship that was done. We really enjoyed all the friendly workers that took care of us. You were very easy to talk to and was such a great help deciding things and picking things out.You went out of your way to make us happy.I would recommend SERVPRO to anyone and want you and your crew to know how much we appreciate what you did. The whole thing was a nightmare and you made it bearable. You treated us like family. We thank you from the bottom of our hearts.

As I awoke, I noticed a waterfall coming from my ceiling. I went to the basement and shut off the pipes. SERVPRO was at my house shortly after the devastation and to my amazement, they saved my beautiful hardwood floors. The SERVPRO crew was very professional and it was also nice that they worked with my insurance agency, which alleviated the stress. It was nice to have a company like SERVPRO be there for me when I needed them the most.