What our Customers say...
This was my first experience with SERVPRO. I called them after my restaurant experienced a grease fire. I was more than impressed. They reminded me of ants in that they were scurrying everywhere and cleaning like mad. They cleaned better than my grandma. They were awesome! They were not slackers or lazy. I highly recommend them!
My couches looked great after you guys cleaned them. I want to thank you for your good service. I appreciate you working with me. I know I'm more particular than most people and I appreciate your patience. Thank you!
I called SERVPRO of Burlington to set up a general cleaning along with a carpet cleaning for an apartment. I just want to say that everything looks good and would also like to thank them for their fast service.
I would like to thank Kim, Todd, and the crew at the SERVPRO of Burlington for the fast response once you were made aware of our problem. As a small business in Wapello as well, it is very nice to have SERVPRO in town, SERVPRO of Burlington does not only do an excellent job but is willing to do whatever it takes to meet customer satisfaction! Kim and Todd went above and beyond to follow up and take care of our needs as they are truly invested in providing 110% customer satisfaction! If you are in need of any type of cleaning, whether it is a restoration or just a carpet cleaning the crew at SERVPRO of Burlington is your company!
SERVPRO of Burlington's fast service and thoroughness continues to amaze me after the many projects you have completed for me. Thank you for again performing beyond my expectations.
I woke up one morning to find 6 inches of water in a basement after a downpour of rain the night before. Initially I called the plumber and then I called Todd as I have used him in the past. He arrived promptly, even before the plumber was finished. He told me they were pretty busy as a lot of people were experiencing water in their basements but would get to my house as soon as possible. I was surprised to see him later that day to start the job. The crew was professional the whole time and even moved my heavy contents back to their original spots. I would definitely use them again!
The crew who arrived from SERVPRO of Burlington to take care of my sewer backup were great. They were personable and professional during the whole process. I wouldn't hesitate to call them if I ever needed them in the future.
We had two instances where clean up was needed. Our insurance company referred us to Jason and his team at SERVPRO but the second instance we knew who we wanted and that was SERVPRO as well. We found Jason and his crew to not only be efficient but professional and compassionate during the whole process. I would definitely recommend them.
The basement of my business flooded with 3-6 inches of water after a downpour the night before. Since I had done an ERP with them previously I decided to give SERVPRO of Burlington a call. Their team came in and did the demo and drying that was needed in a quick and professional manner. They were always checking and re-checking the progress to make sure everything dried out fully. They were a friendly, courteous, and professional company.
Thanks for all the hard work in getting our home back to normal. We enjoyed getting to know all of you!
Todd and his crew provided excellent service for me and my home. Todd's crew were extremely polite and very knowledgeable. I couldn't have asked for any better service. The people at SERVPRO of Burlington were terrific. I would highly recommend them.
I want to thank the crew at SERVPRO of Burlington for their prompt response to the sewer backup in my basement. Their cleaning crew did a great job. All of them were very pleasant. If I ever need that type of service again I'll call although I hope I won't need to. I would also recommend your service to others.
I heard about SERVPRO of Burlington from two separate people and they came highly recommended. The two workers that came did an excellent job and cleaned up after themselves. I would definitely recommend SERVPRO of Burlington to others.
Our experience working with SERVPRO, I have to say was extremely pleasant under the circumstances. Every employee was professional, very helpful and a pleasure to work with. We were kept updated daily in the progress, they worked with our insurance company and went above and beyond to assist and answer all our questions. A huge shout out goes to Todd Earnest. We will definitely recommend SERVPRO to anyone who needs them.
Jason and his crews did a great job over the past week in our downtown area after the Tama building fire. Due to this, SERVPRO has scored lots of goodwill and positive reviews. Keep up the great work!
SERVPRO came out to help us at our assisted living facility with a mold problem that we were having in one of the units. It turned out an air conditioning unit had been leaking for quite some time and had created the drywall to be full of mold. They didn't waste any time coming in, repairing the area and treating for the mold. We enjoyed having them around as their team is very friendly and professional.
We own a local restaurant and were wanting some cleaning services done in our kitchen. We wanted the floor stripped and waxed and the vent hood cleaned. We didn't realize SERVPRO did these services until a customer referred them to us. We are very pleased with how everything turned out and have a standing appointment with them for every 3-6 months!
I was so impressed with the services we received from SERVPRO. We had a strong rain storm that ended up flooding our finished basement and had to call them to see if they could take care of it. They were there almost immediately, checked the damage out and started working almost instantly. Very pleased with their work!
We had smoke damage in our home due to our fireplace. There was a lot of soot throughout the main floor and a lot of heavy smoke odor on our furniture and clothes. We called SERVPRO and they responded within hours to assess the damage that was done. They were so nice and very professional. They took care of us and our furniture and clothes so you could no longer smell the smoke. They did a great job and would highly recommend!
We had some discoloration on some walls we were redoing in the basement of a house we had just purchased. Our insurance agent suggested we call SERVPRO to do a mold inspection or air sample testing if needed. They came over and did an inspection, recommended what needed to be done and gave us an estimate. They said it was from a prior water loss that had not been dried out correctly. We had them go ahead and fix the damage. We were extremely happy with how quick they were able to get to us and very satisfied with the job that was performed.
We had great service from SERVPRO last spring after a hail storm went through the area. We had several broken windows in our home and shed. They came over, boarded up the windows and assessed the damage. Great response time!
I had a small kitchen fire with a lot of smoke and soot. My insurance agent suggested I call SERVPRO to help clean up. They came within a few hours and started the cleaning process. They packed my contents in boxes and took them back to their shop to clean. A crew came in and cleaned the rest of my kitchen, cleaner than I have ever cleaned it! When I got my stuff back from them, they were so clean and looked brand new. I would recommend them in an instant!
After we had pipes burst from being frozen, we dried the area ourselves and thought we had done a good job. About two weeks later we noticed mold starting to grow on the drywall. We called SERVPRO who came out and found there was still moisture in the drywall. They cut out the affected areas and the mold that was growing on the back side was amazing. We couldn't believe how fast it grew from moisture we didn't know was there. They took care of the mold growth, finished drying the areas and we are now as good as new. Next time we have any issues with water, they are going to be our first call!
Last summer we had a large wind storm come through our hometown. We had a lot of roof damage and some windows that broke. We were very upset and didn't know who to even call to help us out until our insurance company suggested SERVPRO. They were there within a couple of hours, boarded our windows up, tarped our roof and fixed a few other little things around the outside of our home that the storm damaged. We were so happy with their quick response time and how they made us feel so safe and comfortable with the work they performed for us. Would recommend to anyone!
The crew that cleaned my home did a great job. They took great pride in their work and tried very hard to restore it back to normal.
I received a call on a cold Friday night that my home in Iowa had a water issue and that black mold was in abundance. I live in Connecticut and had no idea what I was going to do as I had not seen the extent of the damage. My brother mentioned SERVPRO as a company that might be able to assist.
Early the next morning I called SERVPRO of Burlington and spoke with Todd Earnest, who said just let him know where and when and he would meet me there.
Travel plans were changed at the last minute and I had to adjust my arrival time and called Todd/SERVPRO who didn't flinch at the change in plans and said whatever you need.
Well, I met Todd on Sunday morning and walked into my house that was a mess. Water logged carpets, floors, furniture, and mold over everything. I was shocked. Todd said it's bad but could have been worse and that he would take care of this and for me not to fret.
I could go on and on, but to make a long story somewhat shorter, Todd said he and his crew could and would take care of everything and that I should not worry.
SERVPRO brought in all kinds of equipment to dry the moisture, eliminate the mold and spores and would begin recovery ASAP. All in all, I was and am 120 percent happy for the service, support and finished product by SERVPRO.
Never once was I concerned about SERVPRO and the team to do the right thing for me. Truly amazing and committed crew to make sure I was happy. I met them all and was very impressed with their professionalism as well as their overall personalities. I was even invited to watch my Green Bay Packers at on of the crews house if I could not get it on my tv. I was able to watch it at home.
I would and will continue to support and recommend SERVPRO of Burlington to anyone and everyone!
Thank you to your employees for their hard work in cleaning my basement. I was very impressed!
We had a storm last summer with a lot of wind and rain that ended up in our basement. It was a finished basement so we were a little panicked. A friend told us about SERVPRO so we called them. They were there within an hour and took care of everything. By the end of two weeks, we were back to normal! I would recommend them to anyone. Very professional and got the job done!
Totally impressed with the excellent services received from SERVPRO and the staff! Quick response, friendly staff, and extremely impressive work! HIGHLY RECOMMENDED!
I can't tell you how impressed I was with the job SERVPRO did for me! I had them come in and clean a very light cream colored carpet that unfortunately had the wrath of 2 boxer puppies for the better part of a year. Between puppy spots, drinks being spilled, etc...we had a mess. After they were done, the carpet looked like new! I will refer them to as many people as I can!
Thank you Todd! As you know I've used your services for everything from fire, water damage, to carpet cleaning and my car seats. I'm so happy with the service and the cost, you and your employees have been professional and hard working. The service was as good as it gets. I will keep coming back, thanks again!
SERVPRO's workmanship and customer service is over-the-top. Recently, I had a drain in my basement clog which led to water in the basement. The carpet was soaked and the sheet rock was starting to soak up some moisture. I called Todd Earnest at 8:30 PM when I noticed this and he was at my home by 10:00 that evening to assess the situation. The first thing the following morning, I had SERVPRO employees arrive with large fans to dry out the basement. They moved furniture, pulled back the carpet to check padding underneath and also facilitate drying, and assess the wetness of the drywall. All was salvaged! My niece is living with me for the summer and living in our basement. She was pleased to have her living space back after a couple of days thanks to SERVPRO!
Our fireplace malfunctioned creating damage on the outside of our home. SERVPRO responded quickly to our fire disaster. They repaired and cleaned the outside of the house as it was prior to the fire. Part of the repairs involved siding, soffit, and gutter work. We were pleased with all of their work and thankful for their expertise throughout the process.
That morning we got out of bed at 5 am and quickly discovered as we entered the kitchen that we were walking in water. The waterline to the ice maker in the refrigerator was leaking and had been through the night. (We needed to leave by 6 am to travel some 500 miles to attend our grandson's graduation.)
We called Todd at SERVPRO and he came immediately. He assessed the two floors (because it had leaked down into the basement also) and explained what would be needed to fix the damage. He assured us it would all be handled and for us to go ahead and leave on our trip. While we were away he continued to personally call us and keep us updated on the progress. That meant a lot to us for sure. By the time we arrived back home, everything was back to normal -- just like it never happened. Good motto!
SERVPRO did an outstanding job cleaning up after our water damage. They arrived quickly and thoroughly assessed the damage. They set up, cleaned up, and had us back in original living arrangement quickly. Communication was excellent. We were extremely satisfied with the quality of work completed and would highly recommend SERVPRO of Burlington to anyone.
My wife and I live in Tennessee, but own a home in our hometown of Wapello. The home recently had a water leak in the basement, allowing a few inches of water to stand throughout the basement. Living over 500 miles away, we needed quick local help, so we called SERVPRO. Todd Earnest and his team immediately brought in dehumidifiers and removed the water before any mold problems took place. They completely saved the sheetrock in the basement. Todd also volunteered to identify and manage the local plumber who actually repaired the water leak. Considering our distance from Wapello, Todd's excellent communication was the best part of working with him. Todd kept us constantly updated. Thank you for making a stressful situation far easier on us!
First of all, this is not the first time I've used SERVPRO and did not have to think twice to use them again. We had a large water break that flooded three apartments. We had to move the tenets to a hotel until the apartments were renovated. SERVPRO understood how important it was to get them back into their apartment as soon as possible. SERVPRO assessed the problem, came up with a game plan and then went to work, organized the contractors, subs, and completed the entire project in a professional and timely manner. SERVPRO worked with the insurance company to make sure everything was covered the only thing I had to do was contact my insurance company and tell them that SERVPRO was taking care of the problem. They say in their commercials that its "like it never happened." Well that's how it was, it's like it never happened.
This is the 1st time I have used SERVPRO to do my home. I had some stains on my Berber carpet that had been there since I moved in. Other carpet cleaning companies had tried to get them out and failed. I thought I would try one more time before replacing the carpet. When they were done the carpet stain was completely gone and the entire light beige carpet looked like new. My other carpet is beige plush and it has looked better. They were so prompt, courteous, and efficient. I have told all that I know that I would recommend and use SERVPRO for all of my carpet cleaning needs. Thanks to your company I do not have to replace my carpet.
I have used SERVPRO in multiple capacitates. They have done an incredible job cleaning my carpets. When we had a huge rain and got rain inside the building, they came in and dried out our carpets and walls. Finally we had one of our two rooftop heating units die during the winter. They came in and wired up a portable heater to help keep our building warm until we could get the new units installed. SERVPRO is always there! They come in with professional staff! Do the Job! And do it well! I would not call any other company in our time of need.
We have used SERVPRO of Burlington since they opened for our carpet cleaning needs at city hall. Working with our schedule has been very easy. The crew comes when promised, work quickly and professionally, and there has never been a sign they were except the clean carpet. There have been lots of tough stains over the years but you would never know it. I can recommend them without any reservations.
SERVPRO came into my home and professionally handled all of my furniture and belongings. They cleaned my carpet before I moved out of my house, and I was very pleased with the end result. I felt comfortable with their abilities and watched some of the technical equipment they used. They treated me and my home with the utmost respect. I will gladly use SERVPRO again and again!
Big "Thank you" to Todd Earnest for saving my carpet and possibly my dog's life!!
Heritage Oaks Board of Directors, Management, and members would like to Thank you for serving a wonderful meal to all the participants in the event FCA outing we had. Your staff of people were great to work with.
SERVPRO did a great job cleaning our ducts! I was very happy with their service. They were very thorough and professional to work with!
I would like to take this opportunity to thank you and your SERVPRO crew for all your hard work you did on our home. After a roofing incident happened leaving the inside of our home totally destroyed you came in and took over. We were out of our home many months during construction but also realized you had other emergencies where at times you were needed elsewhere.We are very satisfied with the quality of workmanship that was done. We really enjoyed all the friendly workers that took care of us. You were very easy to talk to and was such a great help deciding things and picking things out.You went out of your way to make us happy.I would recommend SERVPRO to anyone and want you and your crew to know how much we appreciate what you did. The whole thing was a nightmare and you made it bearable. You treated us like family. We thank you from the bottom of our hearts.
As I awoke, I noticed a waterfall coming from my ceiling. I went to the basement and shut off the pipes. SERVPRO was at my house shortly after the devastation and to my amazement, they saved my beautiful hardwood floors. The SERVPRO crew was very professional and it was also nice that they worked with my insurance agency, which alleviated the stress. It was nice to have a company like SERVPRO be there for me when I needed them the most.