Recent Water Damage Posts

The Categories of Water Contamination

9/2/2021 (Permalink)

IICRC defines water to three categories of water contamination.  These three types determine how water restoration is managed.

Category 1

Category 1 is a source of water that is classified as “clean water” meaning it is not harmful to humans.  Some examples are if a tub or sink overflow or broken or leaking water supply line. 

Category 2

Category 2 water contains chemical, biological or physical contaminants and can cause sickness to humans.  This category is sometimes called “grey water,” and caries microorganisms.  Some examples include sump pump failure, dishwasher or washing machine overflow. 

Category 3

The most contaminated and harmful to humans because it contains unsanitary agents, high levels of bacteria and fungi.  Category 3 is called “black water” and can cause severe sickness and discomfort.  Examples include water sources from flood water, sewage, and category 2 water that was not properly remediated and has become stagnant. 

SERVPRO of Burlington has highly trained technicians to remediate the different categories of water.  If you have a water loss we are “here to help.” Call 319-754-8050

Why SERVPRO of Burlington should be your first call for water damage

8/30/2021 (Permalink)

A water damage restoration service is the kind of professional that no one wants to call, but they are needed. Homeowners know that moisture is often the enemy, capable of penetrating into just about any space, and taking advantage of every little crack and structural problem. No matter how moisture gets into the building, the response should be the same. Bring in a certified firm as soon as possible to clean the home, dry it, and ensure there are no lingering health threats once the moisture is gone.

If water has entered the home through a contaminated source, don’t try to handle it on your own. Floods and sewage backflows contain a cocktail of deadly bacteria, viruses and fungi, and even momentary skin contact can leave a person with health effects. Our certified water damage restoration service not only has the tools to eliminate the moisture, they have the protective equipment to remain free from harm.

Our restoration technicians have a lot of technology at their disposal. These include powerful vacuums and pumping systems, high volume air movers, dehumidifiers, heat injectors, moisture meters, and a number of detergents formulated for destroying fungi and other microbial threats. While the technicians work on the building, disposing of compromised materials, and drying the rest, they will also destroy all mold and microbial colonies. This is the only way to ensure a home is safe to live, and a business safe to work in; any other cleaning method is a dangerous gamble.

Sump Pump Failure

7/19/2021 (Permalink)

Sump pumps provide an effective way to drain water from your house. They eliminate excess water and prevent your basement from flooding that might occur after rapid melting of snow, heavy rains or because of groundwater.

Sump pump failure is a pretty common issue, especially if maintenance is neglected. There are many possible causes of sump pump problems, however, it’s not that difficult to find the reason behind a faulty device if you follow a step-by-step troubleshooting guide.

In the vast majority of the cases, sump pump failure is caused by one of the issues I’m about to list.

Remember Safety first: If your sump pump is not working properly in a flooded basement, the first thing you should do is shut off the electricity in that area. Do not enter a wet basement until the power has been disconnected because that could lead to an electric shock.

  1. Switch Problem

One of the most common causes of a malfunctioning sump pump is a stuck or faulty switch.

  1. Overworked Pump Burn Out

An overworked pump can easily burn out if you don’t reduce the load.

  1. Power Outage

One of the first things you should do when your sump pump stops working is to check the power supply.

  1. Clogged Discharge Pipe or Pump

A clogged discharge pipe is a common cause of sump pump failures.

  1. Failure Due to Old Age

Nothing lasts forever.

  1. Incorrect Installation or Pump Size

Proper installation and size is key to avoid sump pump failures.

  1. Lack of Maintenance

Proper maintenance can significantly extend the lifespan of your sum pump.

  1. Defective Sump Pump

This is one of the least common causes of a sump pump failure, but it can happen.

Should your sump pump fail and cause water damage, don't hesitate to call the professionals at SERVPRO of Burlington!

Basement Water Damage

5/20/2021 (Permalink)

Water damage in your basement?

Many of us have been there before – Going down to complete a load of laundry only to discover a flooded basement. This can be an extremely stressful situation for homeowners and unfortunately can disrupt your normal lifestyle. Not only is water in your home an inconvenience, excessive water and moisture in the home may cause health effects to occupants. Water also has a destructive effect on many building materials and contents. Effectively restoring a flooded basement or structure is essential for the home owner and occupants of the home. 

Priority Response 

It is important to respond to the water damage as quickly as possible. The length of time the water is in the structure before restoration begins is a very critical factor. If the water has been in the structure for an extended period of time, damage is much more severe. Even if the water was a clean source originally, bacteria, mold and other microbiological grow and may create an unsanitary condition that may cause health effects to the occupants of the home. 

Properly restoring a flooded basement or structure requires training, expertise and specialized equipment. In addition to understanding the technical aspects of water damage restoration, our team values and respects your home and belongings throughout the process. They will also keep you updated during the project on the work progression. 

Assessing the Damage

Our SERVPRO of Burlington technicians are trained to assess the damage on each loss location. We begin by detecting the moisture trapped within the walls, ceilings, floors and other locations not visible from the exterior surface. Once the damaged area is identified, we extract any standing water, and then drying techniques are used to ventilate, evaporate and dehumidify the environment. 

As severe weather and spring rains approach, we are here to help.

Basement Flooding

4/6/2021 (Permalink)

Many home owners or business owners have descended their basement steps to find a pool of murky water. Water follows the path of least resistance, finding cracks and holes through basement walls, backing up thru the sewer. Flooding can often be attributed heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Burlington professionals are highly trained in water damage restoration including basement and crawlspace flooding. They have the experience, expertise, and equipment to remove the water and dry your basement properly. Their water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Burlington offer 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.

Immediate action is crucial when dealing with flooded basements. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size water emergency.

The Two Step Method to Maintain a Water Heater

2/1/2021 (Permalink)

A water heater typically lasts between 8 and 12 years, but only if it is maintained properly. A simple two-step annual maintenance plan will extend the life of the water heater. If you're just going through routine servicing, there's no need to call a professional to complete the job for you. With a screwdriver and a bucket, a homeowner can usually complete servicing the water heater on their own.

Do a Partial Flush

Prevent rust and corrosion by removing sediment from the bottom of the tank. All though a complete flush of the water heater tank is best, it requires shutting down the water heater. A partial flush works well, takes a fraction of the time, and can be done while the water heater is running:

  1. Place a bucket under the drain valve found near the bottom of the water heater tank.
  2. Turn the valve counterclockwise to release 1 to 2 gallons of water into the bucket. Some drain valves have a handle, while others have a short stem with a slot for a flathead screwdriver.The water will be very hot, so take care to avoid burning yourself.
  3. Close the valve by turning it clockwise.

If the valve won't open, contact a plumber to perform maintenance.

Test the Temperature & Pressure Valve

The temperature and pressure relief valve is a critical safety feature of your water heater.  Without an operational Temperature and Pressure value a water heater is at risk of explosion. Therefore, water heater manufacturers recommend testing the Temperature and Pressure valve once per year.

The Temperature and Pressure valve might be located at the top of the heater tank or in the side wall, and it has a discharge tube that extends down toward the base of the tank. To test the valve:

  1. Place a bucket under the end of the discharge tube connected to the valve.
  2. Lift up on the lever of the valve to open the valve manually. This will release hot water through the discharge tube and into the bucket.The water is very hot, so take care.
  3. Let the water flow for a few seconds, then let go of the lever and allow it to snap back into place, shutting off the water. If the valve does not open and release water,? or if it leaks after the test, the valve must be replaced.

Keep Water Damage Threats Outside Your Home

9/2/2020 (Permalink)

Health threats are all around us. We are susceptible to catching something at work, from our church, or school. We seldom think that our own home could become a breeding ground for bacteria. Yet, when water has caused damage, and we fail to take care of it correctly, we leave ourselves open for organisms and bacteria to enter our home. Even the smallest of water incidents can leave enough of a moisture residue to put us in danger. Calling a professional team to ensure that all water residue is gone and our home is back in shape, is the first line of defense at our home.

For water removal needs SERVPRO is at its service. Water can come from many sources, including a leaking pipe, broken water heater, or malfunctioning dishwasher. Whatever the source, it takes a professional to assess the damage and draw up an action plan to restore your home. Our team are trained to identify where the water is hiding and damaging your structure, and belongings. The longer you allow the liquid to stand unattended, the more you allow it to damage your home. Call our 24/7 hotline and take immediate action before the situations worsen, and your damage grows.

Our dehumidifiers and air movers can encourage evaporation and help in the drying process. Our SERVPRO team uses state-of-the-art equipment capable of applying infrared technology to detect water within wall cavities, under baseboards, and in other hard to reach crevices. As we monitor the situation, we can apply extraction and disinfecting techniques specifically in the areas showing abnormal moisture levels. In eliminating excess humidity, we preempt future complications such as mold or the proliferation of bacteria, which directly impacts your family's health.

Do not underestimate the impact of what is seemingly a small water spill. Rely on SERVPRO of Burlington to assess the full extent of the damage and restore your home. A call to our office at (319) 754-8050 is the first step towards peace of mind. You cannot control outside threats, but in your home, you should feel, "Like it never even happened."

Appliances and Water Damage

8/26/2020 (Permalink)

Washing machines are one of the main sources of water damage to homes. Others that top the list include hot water heaters and dishwashers. Following are some steps you can take to help prevent these types of losses:

  • Thoroughly check for leaks around appliances every 4 months.
  • Check supply hoses regularly to ensure a tight connection, and no breaks or tears. It is recommended to replace supply hoses for washing machines and dishwashers every five years if there are no signs of wear.
  • Refer to your manufacturer’s guidelines for types of soap and load recommendations for the washing machine and dishwasher.
  • It is recommended to flush your water heater once per year to ensure you have fresh water and to remove sediment.
  • Don’t leave running appliances unattended. Try to operate washing machines and dishwashers when someone is home.
  • Replace hot water heater as needed. As the water heater ages, the risk of a slow leak or sudden burst increases.

Should a water leak happen to you make sure you know where your water shut-off valve is located so that water can quickly be turned off to minimize damage.

Categories of Water

7/21/2020 (Permalink)

Let’s talk about water. The type of water that comes into your home be it from sewer or a dishwasher malfunction has to be categorized. The main reason we categorize is so we bring the proper equipment to dry your house out and make it clean and sanitary again. Below are the categories and what each one entails.

Category 1: This water originates from a sanitary source such as from broken clean water supply lines, clean water from a toilet tank or bowl, faucets, and bottled water. If not taken care of as soon as possible it can degrade into category 2 or 3.

Category 2: This water contains significant contamination. This kind of water can include washing machine overflow, toilet overflow with some urine but no feces, and dishwasher overflow. If not taken care of as soon as possible it can degrade into category 3.

Category 3: This water is grossly contaminated and may include sewage, flooding from rivers or streams, wind driven rain, water from beyond the toilet trap, water from the toilet bowl with feces, and standing water that has begun to support microbial growth.

Spring Rains

5/18/2020 (Permalink)

Spring rains are here. Unfortunately, excessive rain can lead to flooding and water emergencies. SERVPRO of Burlington is open 24/7 because these emergencies happen anytime day or night. Cleaning and restoring your home or business is of the utmost importance. We are committed to getting your business ready to reopen or you back in your home as fast as possible.

The faster you call the faster we can lessen the damage. SERVPRO of Burlington is trained in assessing your water damage and removing the water before it is absorbed into floors, furniture, walls, etc. The extraction process takes special equipment that we are certified and trained to use. This process will begin with your call.

Let us help you prevent permanent water damage to your carpet, walls, wood floors, furniture, and other belongings such as upholstery and even photographs and books.

Water Emergencies

4/7/2020 (Permalink)

What to Do in a Water Emergency

In the event that a water emergency happens in your home, it is essential to have a plan so you minimize the time it takes to restore your home. Being prepared for a water emergency saves you time and money. Once a water emergency hits, you can do several things to mitigate your downtime, the biggest of which is hiring a professional water damage restoration company, like SERVPRO of Burlington.

What Is a Water Emergency?

A water emergency is any event that causes catastrophic water damage to your home. It may be a flood or the aftermath of a fire. It may cause your home to lose power, or require it to be shut off, or also exposes several large portions of your home to the outside world.

Hiring SERVPRO Helps in a Water Emergency

Your biggest concern during a water emergency is the time it takes to get your home livable again. The fastest way to achieve this is to hire a professional water damage restoration company, like SERVPRO of Burlington. Our professional service team has the access to the appropriate equipment, years of experience, and the training necessary to make short work of any water damage you have.

Consult Your Insurance Provider during a Water Emergency

In a water emergency, you should contact your insurance provider. Depending on the extent of the damage and the extent of your homeowner’s insurance policy, your insurance company may be able to cover some or all of the costs associated with restoring your home.

A water emergency is a devastating event that can take days or weeks to resolve. You may need to relocate temporarily if the damage is severe enough to turn off your electricity. Unfortunately, a water emergency is difficult to prepare for, because it can occur in so many different ways, and most resolutions are reactive instead of proactive. For more information about what to do in a water emergency, you can contact your insurance provider or you can call us at 319-754-8050.

Protect your Pipes

2/4/2020 (Permalink)

So far, this winter, Mother Nature has been nice to us but here are some tips on how to protect your pipes from freezing burst should the weather take a turn for the bitter cold.

Protect Your Pipes to Avoid Water Damage by Turning Off Your Water Supply

  • If you plan on being away from home for an extended amount of time it is recommended that you turn off the water supply to prevent coming home to even worse damage from pipes breaking while you are gone.
  • You can drain your pipes by opening faucets along with flushing your toilet to clear the water from the tank and bowl. You could also consider pouring antifreeze in toilet tanks and bowls to prevent any remaining water from freezing and cracking. Side note: Always use non-toxic antifreeze rated for plumbing systems.

Keep Your Home and Plumbing Warm if Your Water Supply Stays On

  • If you decide you don’t want to drain your water pipes, it is recommended that you keep the furnace running as this will help ensure your home stays warms which helps prevent the pipes from freezing.
  • Set the temperature at 55 degrees or higher to help keep the interior of the floor and wall cavities above freezing temperatures. This is where the water piping is likely located. It also helps to keep room and cabinet doors open to help heat to circulate and warm the area where pipes are located.
  • Shut off the water to washing machines and dishwashers where possible, to avoid any leaks or broken hoses while you are away.
  • Turn off the heat source and water supply to hot water heaters (if separate from your boiler).

Don't hesitate to call SERVPRO of Burlington should you find yourself in the unfortunate situation of dealing with a broken pipe!

Are You Covered?

12/30/2019 (Permalink)

It is very important for homeowners to maintain an understanding of exactly what is and is not covered under their current insurance policy. Without proper knowledge, homeowners will be left with holding the bill

When disaster strikes they must pay for these damages out of pocket. Besides purchasing a flood policy for protection, you may be able to add coverage to your existing policy. These additions may cover things such as the following:

  • Mold remediation (varies on state)
  • Backup of drains or sewers
  • Plumbing water damage
  • Air conditioning damages
  • Water heater damage
  • Sump pump failure

Homeowners must be aware in recognizing water damage as early as possible. Time is critical. When a sudden storm, plumbing issue, or sewer backup occurs, knowing what will be covered will ease stress and make the entire repair process much more fluid. To find out more, contact SERVPRO of Burlington at 319-754-8050

Don't let yourself be caught unaware!

Ice Dams

12/24/2019 (Permalink)

ice dam on a home's roof This shows a depiction of an ice dam.

Ice dams occur when your attic is not isolated from the rest of the house with proper air sealing and insulation. If it is not isolated, it can become warm and moist. Warm attics can help melt the bottom layer of snow on the roof and the water then runs down to the gutter where it refreezes. This is the beginning of an ice dam. This in turn forms a ridge of ice at the edge of the roof. The problem with this is that it causes water to back up behind the dam which in turn can leak into a home. Water leaking into your home is definitely something you don’t want to happen as it can cause damage to walls, ceilings, insulation, and other areas.

In order to prevent ice dams here are some steps you can take.

  • Close up attic bypasses- these areas are unblocked walls, gaps in drywall, and cracks around light fixtures, plumbing pipes and any other ceiling penetration.
  • Measure your attic insulation level- It is required to have about 12 to 14 inches of fiberglass or cellulose according to building codes.
  • Add roof and soffit vents

Should you run into water damage due to an ice dam don’t hesitate to call the professionals at SERVPRO of Burlington! We are available 24/7!

Cleaning your Gutters is Important

9/3/2019 (Permalink)

Fall is upon us and now is the time to start thinking about cleaning your gutters. Fall is the perfect time to think about cleaning your gutters since leaves dropping from trees are a main cause of clogging. It is recommended though to check your gutter system at least twice a year to help prevent any future water damage.

An inch of rainfall on a typical 1,000 square foot roof sends over 600 gallons of water into the gutters and downspouts. Any sort of blockage that obstructs this considerable flow can potentially cause water damage indoors. Foundation damage can happen by a blockage causing water to pour over the sides of the gutter and pool around the foundation which over time can cause cracks to form. If your basement isn’t waterproofed, the water pouring down the foundation can lead to a damp basement. This can lead to a whole host of other issues. Boards that hold the gutter system are often made of wood and when the gutters clog and fill with water it can cause these boards to deteriorate and rot. During the winter ice dams can form on the gutters which will cause water to pool and will eventually seep into the home if not taken care of.

It is recommended to hire a professional if you don’t feel comfortable or experienced enough to clean them.

Taking Care of Standing Water in Your Home

7/25/2019 (Permalink)

Should you come across any stagnant/standing water in your home it is important to get it taken care of as soon as possible. This kind of water can be found in your basement, on flooring, or even under carpeting. Most of the time this water comes from clean sources such as a supply line breaking or rainwater that is seeping into your home but you could also run into contaminated water and this type of water comes from flooding and sewage backups. Water that is not taken care of in a timely manner can become a breeding ground for bacteria and can cause mold to grow and spread in as little as 48 hours. It can also be harmful to your health.

If you come across any type of standing water it is important to identify the source of the leak if possible and get it fixed. The restoration process cannot begin until that happens. Once the source has been identified and stopped call the professionals at SERVPRO of Burlington. We will help to return your home back to preloss condition and give you peace of mind that you are living in a safe and healthy home.

Sometimes it's the Water you Can't See that can Cause the Most Damage

4/12/2019 (Permalink)

Sometimes it the water you can’t see that can cause the most damage. That is why it is important to call the professionals at SERVPRO of Burlington. We will use a moisture meter to determine where the moisture is so we are not doing any unnecessary demo. The following are some signs that your home may have water damage.

Water accumulation is the most obvious sign. If you have areas of standing or pooling water it can lead to a bigger problem such as mold.

If you suspect water damage in the ceiling look for water spots and stains. It can appear wet or dry and may be discolored. Walls may also have bubbling, cracking or peeling paint or wallpaper.

Flooring can also show discoloration like walls and ceilings but the main sign of water damage in floors is detected by changes in texture. Water seeping into the floor boards and areas underneath them can cause warping, buckling, sagging, and expansion to happen.

Odor is another telltale sign you may have a water problem. This is a result of mold and mildew buildup in areas where water has been accumulating for a while such as basements and walls.

319-754-8050

What to do Before the Professionals Arrive

3/7/2019 (Permalink)

Water damage in any part of your home can be stressful and you may be thinking, "What do I do next?" First step would be to identify the source of incoming water and shutoff or stop the water source if possible. Next would be to call the professionals at SERVPRO of Burlington but there are some things you can do before we arrive, which I will list below, but first and foremost safety should be your top priority. You need to determine if it is safe to stay in the house and only do activities that are safe for you to perform.

  • Remove excess water by mopping.
  • Wipe excess water from wood furniture.
  • Remove and prop wet upholstery and cushions.
  • If it's summertime turn on air conditioning for maximum drying.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

While these are some things you can do before we arrive the following is a list of what you shouldn't do.

  • Don't leave wet fabrics in place.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

The professionals here at SERVPRO of Burlington are available 24 hours a day and 7 days a week to respond to your emergency. We can help make it "Like it never even happened."

319-754-8050

Water Heater Damage

12/26/2018 (Permalink)

While you may worry about frozen pipes this time of year don't forget to make sure your water heater is in good working order. According to an IBHS study, water heater failure is one of the top five sources of residential water damage. That damage can cost up into the thousands of dollars to repair.

  • Unnoticed leak- Most of the time if your water heater has a water leak it is usually a slow leak that can go unnoticed for days. It is advised that you regularly inspect your water heater and pipes around the unit for any signs of leakage.
  • Regular inspections- Flushing the water heater tank about twice a year can help to eliminate sediment buildup. Regular inspections can also help you to determine if you should replace your unit.

The following are some tips to help you recognize when your water heater is about to fail.

  • Water doesn't get as hot as it used to.
  • There's rust in water coming from your faucets or on your clothes.
  • Your hot water heater makes cracking and popping sounds when it's heating.
  • There's a metallic taste in your hot water.
  • Rust is forming on the outside and bottom of your water heater.
  • A puddle is forming under your water heater.
  • The burner units have become clogged or rusty.

It is important that you call a plumber or a water heater specialist if you notice any of these signs to help prevent damage.

Should the worst happen and your water heater causes damage call the professionals at SERVPRO of Burlington to help make it "Like it never even happened."

Preventing Frozen Pipes

12/20/2018 (Permalink)

According to consumer reports, burst pipes are one of the most common causes of property damage during frigid weather and can cause thousands in water damage. Following are some tips to help prevent your pipes from freezing.

  • Keep garage doors closed.
  • If you open kitchen and bathroom cabinet doors it will let warmer air circulate around those pipes.
  • Let cold water drip from a faucet served by exposed pipes.
  • Leave the thermostat set to the same temperature no matter the time of day.
  • Don't turn off your heat if you plan to be away during cold weather. Instead set it to a temperature that is no lower than 55 degrees.
  • Add insulation to attics, basements, and crawl spaces.

If the above prevention methods don't work and you come across a frozen pipe here's what you need to do.

  • Turn on a faucet. The water that flows through will help to melt the ice in the pipe.
  • Apply heat to the section of pipe that is frozen using an electric hair dryer, electric heating pad wrapped around the pipe, a portable space heater, or by wrapping pipes with towels soaked in hot water. It is important that you DO NOT use any device with an open flame as this could start a fire.
  • Apply heat until full water pressure is restored.
  • Call a licensed plumber if you cannot locate the frozen area, if the frozen area is not accessible, or if you have trouble thawing the pipe.

Tips to Prevent Water Damage

7/31/2018 (Permalink)

1. Think about where you plant- Some plants and trees have roots that can wrap around your pipes and break them so it's best to plant in a spot where your roots won't get near your water lines.

2. Clean your gutters- If your gutters are not cleaned regularly of leaves, sticks, and other debris, on a rainy day that clogged gutter can send water into your home's foundation and even go as far as going into the basement.

3. Monitor your water bill- If you notice your bill is uncommonly high, it's a pretty good sign that you have a leak somewhere that needs to be fixed. Also make sure to fix these leaks right away because if not it could lead to mold, mildew, dry rot, or even structural damage.

4. Check your appliances regularly- Checking them regularly can help you catch a leak before it causes any damage. For example, old and brittle washing machine hoses are among the most frequent causes of water loss for homeowners.

5. Install water detection devices- It is a small electronic device that sounds an alarm when its sensor comes in contact with moisture. It is recommended to install it near water heaters, sump pumps, washing machines, dishwashers, and toilets to prevent extensive damage and mold growth.

In the even of a water damage, call the experts at SERVPRO of Burlington. Our technicians can make it "Like it never even happened."

Water Damage Restoration Process

6/27/2018 (Permalink)

Step 1: Emergency Contact- No matter how big your water emergency is we are available 24 hours a day. When you call we will ask several questions regarding your water damage to help us determine what equipment is needed and what resources to bring. Some of the questions are: your name and contact information, your insurance information (if applicable), the street address of the water-damaged home or business, when did the flooding or water damage occur?, what caused the water damage?, and is there electricity available?

Step 2: Inspection and Damage Assessment- We will identify and stop the water source. We will then identify the type of water (there is three different categories of water and this will help us to determine what specific restoration process we use). We will survey the extent of the water damage and inspect the premises. We will move or block furniture to help prevent rust or furniture stains on wet carpet.

Step 3: Water Removal/Water Extraction- We have a move out service so if your home requires extensive restoration or cleaning we can move out your belongings to prevent further damage. We will begin the water removal process almost immediately. We will then inspect the carpet and carpet pad and remove either if needed. Some of our water removal equipment involve moisture detectors, infrared cameras to find "hidden" water behind walls and ceilings, submersible and gas-powered pumps, and truck-mounted and portable extraction units.

Step 4: Drying and Dehumidification- Once excess water has been removed we may find that the floors and walls are wet to the touch. If this is not taken care of it can cause the materials to break down, warp, or cause mold damage. We use dehumidifiers and air movers along with monitoring equipment to ensure your house is dry.

Step 5: Cleaning and Sanitizing- We will not only clean your property's structure but we can also clean your upholstery, furniture, clothing, and other restorable belongings. We have multiple ways to clean your items. We have air scrubbers and fogging equipment that goes well beyond masking odors. We may even use antimicrobial, antibacterial, or disinfectant treatments to clean your property depending on the scenario. We can also remove and dispose of damaged materials with guidance from you and your insurance adjuster.

Step 6: Restoration- We can take care of temporary protective measures to prevent additional damages, like boarding up or placing a roof tarp. Depending on the damage we may have to remove drywall and installation, repair hardwood or tile floors, paint, and carpet repair and installation.

Water and Hardwood Floors

4/23/2018 (Permalink)

Damage to your hardwood floors due to water can happen in a variety of ways such as from a faulty dishwasher, a flood from a broken pipe, or kids spilling water just to name a few. Because of this hardwood floors can warp, heave or crack and it can also discolor the hardwood floors.

In order to fix your floors it may require a professional. We here at SERVPRO of Burlington have advanced drying equipment to help remove the water quickly and efficiently. We then dry the area with powerful dehumidifiers and once done our technicians will clean the area with professional grade cleaning and sanitizing products to give you peace of mind. The following are some tips that you can do while you wait for us to arrive onsite.

Remove all wet items from the area and then use a wet vacuum to remove as much of the water as possible. Make sure you go over it multiple times to ensure that you get the water out of cracks and crevices also. Once done vacuuming clean the surface with a disinfectant floor cleaner that doesn't foam or suds.

According to the EPA, mold can start growing in moist areas within 48-72 hours so time is critical when drying out hardwood floors. You can start the drying process by putting either a dehumidifier or fan in the affected area and let it run for at least a full day. As long as it is not raining or humid outside you can also open windows to help with the drying process.

Call us at 319-754-8050 if you find yourself in this situation and feel that the job is in a large area or is something you don't think you can handle yourself. We will make it "Like it never even happened."

Importance of Sump Pumps

3/20/2018 (Permalink)

A sump pump is a pump used to remove water that has accumulated in a water-collecting sump basin, commonly found in the basements of homes. They are typically used in homes where flooding in the basement happens regularly. Sump pumps send water away from a house to any place where it is no longer problematic.

Along with helping with flooding in your basement sump pumps can also help to prevent rust and corrosion of metal appliances, prevent wall coverings and paint from peeling, and prevent termite and insect infestation. Sump pumps also helps to remove moisture, which can be a breeding ground for fungus, molds, and mildew.

In order to keep your sump pump working properly for years to come make sure you check it regularly to ensure that it is ready for flood conditions. 

Sewage Backups

2/7/2018 (Permalink)

Should your sewer system back up it should be considered very dangerous and dealt with by the professionals. Depending on the category of water it could possibly contain bacteria and viruses that could cause serious illness. SERVPRO of Burlington has the special training and equipment to safely clean this type of contamination. We will inspect the contaminated water to determine what category it falls under and then plan the appropriate response to safely restore your home or business.

Category 1: This water originates from a sanitary source such as from broken clean water supply lines, clean water from a toilet tank or bowl, faucets, and bottled water. If not taken care of as soon as possible it can degrade into category 2 or 3.

Category 2: This water contains significant contamination. This kind of water can include washing machine overflow, toilet overflow with some urine but no feces, and dishwasher overflow. If not taken care of as soon as possible it can degrade into category 3.

Category 3: This water is grossly contaminated and may include sewage, flooding from rivers or streams, wind driven rain, water from beyond the toilet trap, water from the toilet bowl with feces, and standing water that has begun to support microbial growth.

How to Handle Frozen and Broken Pipes

2/2/2018 (Permalink)

Frozen pipes can be a common occurrence this time of year but what should you do when those frozen pipes then break? First, you should shut off your water and, if necessary, electricity so as not to make the problem worse. Second, call a plumber so they can come repair the broken pipe/pipes. Last but not least call the professionals as soon as you can so the damage doesn't continue to get worse. SERVPRO has the proper equipment to extract water quickly and efficiently. Once dry our technicians will clean the affected area with professional grade cleaning and sanitizing agents but not only that we will also clean your furniture, upholstery, clothing, and other restorable belongings that were damaged by the water. SERVPRO can make this "Like it never even happened."

Flooded Basement? Call the Professionals!

7/25/2017 (Permalink)

SERVPRO of Burlington is available 24/7 to serve Burlington, Mt. Pleasant, Keokuk, Fort Madison, and Muscatine.

A flooded basement or water damage to your home is never convenient, especially when it disrupts your living quarters or business. Flood waters in your basement can contain harmful bacteria and cause damage not visible to the eye. It is important to call the professionals to examine your property. SERVPRO will use their knowledge and experience, as well as technical equipment to analyze the moisture and damage to your home. Our trained technicians will:

  • Identify the source/type of water
  • Measure temperature and humidity for drying analysis
  • Survey the extent of damage
  • Perform emergency water extraction
  • Apply necessary treatments (Disinfectants/Deodorization)
  • Utilize drying equipment

SERVPRO of Burlington will help you restore your home back to normal and give you peace of mind, call the professionals!

319-754-8050

How to Handle a Sewer Backup

7/19/2017 (Permalink)

Sewer backups can be caused by a variety of things, and knowing what to do when you find your basement flooded with sewer water can help protect you and your family. First, do not step into the water as there could be electric current flowing within the water (which is not visible). Second, there is a great deal of potential health hazards as the water usually contains bacteria - some that can be harmful to your health. It is wise to not pick up any floating objects that are sitting in the water. It is also important to call professionals as soon as you can, timely action can help minimize the damage. SERVPRO has the proper equipment to extract the water, remove any odors, repair damages, and disinfect your basement and contents. Adequately trained technicians will give you peace of mind and help you get your home back to normal again.